INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, you will receive the same product as shown in the picture. We ensure that all images accurately represent our products. However, slight variations in color may occur due to lighting and screen differences.

Where can I view my sales receipt?

You can view your sales receipt in your account on our website. Simply follow these steps:

  1. Log in to your account.
  2. Go to "My Account" > "Orders".
  3. Click on the order you want to view.
  4. You will find the receipt and the option to download or print the invoice.

Additionally, a copy of the receipt is sent to your email after completing the purchase. If you need further assistance, feel free to contact us.

How can I return an item?

To return an item, please follow these steps:

  1. Check Eligibility – Ensure the item is unused, in its original packaging, and within our return period.
  2. Request a Return – Log in to your account, go to "Orders", select the order, and click "Request Return" (if available). Alternatively, contact our support team.
  3. Ship the Item – Follow the return instructions provided and send the item back to us.
  4. Receive a Refund or Exchange – Once we receive and inspect the item, we will process your refund or exchange.

For full details, please visit our Return Policy page.

Will you restock items indicated as “out of stock?”

Restocking depends on the product. Some items are restocked regularly, while others may be limited edition or discontinued.

If an item is out of stock, you can:

  • Sign up for restock notifications on the product page (if available).
  • Contact our support team for an estimated restock date.

We recommend checking back frequently or exploring similar products in our store.

Where can I ship my order?

We offer shipping to multiple locations. During checkout, you can enter your shipping address to see available delivery options for your area.

If you’re unsure whether we ship to your location, please contact our support team for assistance.

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